Pacific Coast Warehouse Company
Moving Product to Market Better
The only constant, in a complex business market that continues to shift, is change. To be relevant you need to be able to change. And a company that is relevant brings value. Organizations and Individuals must be relevant and pertinent to be valuable to their customers. Intentional actions engage with customers and contribute to their… Read More
One thing about being a service organization, it is a humbling experience. There are so many things that we do right but, every once in a while, there is that miss-step that keeps us humble. That is an obvious example of staying humble. But how do we stay humble during the good times? Humility is… Read More
TAKING ACTION DOESN’T JUST HAPPEN When you take action, you want to be successful. How can you ensure that? Well, once you commit to an idea and direction, you need to begin the process of planning its execution. MAKE A PLAN, WORK THE PLAN Many people dwell too long and not actually doing. It’s great… Read More
Status Quo doesn’t bring a whole lot to the table. But it can be powerful. It’s a safe position but it doesn’t allow you to stand out or be memorable. Taking chances and stepping out can bring a position of growth, sets you apart and allows you to be captivating and relevant to your customers.… Read More
The recall of products can be devastating to an organization. Not only is there a financial impact but a reputation can be sorely damaged especially if the recall process has not been handled appropriately and timely by the organization. Having a proactive workflow outlined can ease the pain of the recall process. RESPOND Quick… Read More
Customer care is the backbone to any organization. This is the case at Pacific Coast Warehouse. The PCW customer care group plays a huge part in the customer relationship. They are the face to our organization – the people who talk directly to our customers every single day. It’s a big job and not one… Read More
Choosing transportation carriers can be overwhelming. There are hundreds of carriers within a market and you want to make sure your selected carrier addresses all your needs. That’s where Pacific Coast Warehouse Company steps in. We can ease your mind and free up your time by handling this process for you in the southern California… Read More
It can be a hard decision to decide to outsource any of your logistic services. In this day of thinning resources and time being a valuable commodity that you never have enough of, many are looking to the economic value of outsourcing. It’s a big step but to continue growing, it is a step worth… Read More
Trucking safety on the highways is an important issue in the United States. Over 70% of all freight is carried on a truck in the U.S. and this industry employs more than 3.5 million drivers. While trucking accidents are a low percentage, the impact can be overwhelmingly destructive. Through the years the trucking industry continues… Read More
Service excellence is hard to pin down since many perceive it in different ways. However, a study (named SERVQUAL) by Zeithami, Parasuraman and Berry found that there were 5 areas that customers used in evaluating service which seem pretty spot on. As you see in the graph from the study, not all areas are equal. But… Read More