PCW Way – #3

Communicate Proactively MESSAGE FROM PRESIDENT, JIM EMMERLING Proactive communications is a strategy used to increase customer loyalty by building credibility through anticipated customer care.  It allows an organization to reduce any customer frustration and customer service issues with personal and efficient interactions. Using an intentional and proactive approach to customer communication is a great management… Read More

The Power of Intention

Good intentions with customers can go a long way in building a relationship that continuously nurtures trust.  Leadership followed up with actions allows a relationship to evolve and grow toward something more purposeful. The Pacific Coast Warehouse team has always been transparent in its communication and authentic in its relationships.  These building blocks has always… Read More

Gaining Trust creates a Sustainable Competitive Advantge

Gaining trust within any relationship takes time and builds upon itself.  A structured approach to building trust creates a tangible approach that can influence your relationships resulting in a healthy business model that thrives and grows. Trust-based initiatives creates a sustainable competitive advantage where customers are less interested in price-related issues, creates greater value and… Read More

Be Relevant.

The only constant, in a complex business market that continues to shift, is change.  To be relevant you need to be able to change.  And a company that is relevant brings value.  Organizations and Individuals must be relevant and pertinent to be valuable to their customers.  Intentional actions engage with customers and contribute to their… Read More

Have a Great Attitude

ATTITUDE IS YOUR CHOICE Having a positive or negative attitude is your choice.  You can approach life (and work) in any manner you want — completely up to you.  Workplace attitudes impact everyone.  It can determine morale, productivity and team dynamics.   Some of the advantages of a Great Attitude are:  PROFESSIONALLY: Positive Work Environment Improves… Read More