Pacific Coast Warehouse Company
Moving Product to Market Better
Communicate Proactively MESSAGE FROM PRESIDENT, JIM EMMERLING Proactive communications is a strategy used to increase customer loyalty by building credibility through anticipated customer care. It allows an organization to reduce any customer frustration and customer service issues with personal and efficient interactions. Using an intentional and proactive approach to customer communication is a great management… Read More
Being lean in your supply chain processes in the past drove efficiency and cost effectiveness. Companies were applauded for it. But as a 3PL who provides clients with a full-service offering, the job of “matchmaking” comes into place. While matchmaking is known from the infamous song “matchmaker, matchmaker, make me a match, find me a… Read More
Good intentions with customers can go a long way in building a relationship that continuously nurtures trust. Leadership followed up with actions allows a relationship to evolve and grow toward something more purposeful. The Pacific Coast Warehouse team has always been transparent in its communication and authentic in its relationships. These building blocks has always… Read More
Gaining trust within any relationship takes time and builds upon itself. A structured approach to building trust creates a tangible approach that can influence your relationships resulting in a healthy business model that thrives and grows. Trust-based initiatives creates a sustainable competitive advantage where customers are less interested in price-related issues, creates greater value and… Read More
The Customer Care department is the heart of any organization and that certainly is no different at Pacific Coast Warehouse. If the heart of the organization is not healthy and provides the services to your customers, it can be a heart attack! When you make the right C H O I C E in selecting… Read More
The only constant, in a complex business market that continues to shift, is change. To be relevant you need to be able to change. And a company that is relevant brings value. Organizations and Individuals must be relevant and pertinent to be valuable to their customers. Intentional actions engage with customers and contribute to their… Read More
One thing about being a service organization, it is a humbling experience. There are so many things that we do right but, every once in a while, there is that miss-step that keeps us humble. That is an obvious example of staying humble. But how do we stay humble during the good times? Humility is… Read More
The simple act of caring is heroic. There are many ways to show you care for customers. At times, business decisions have been made with a flippant excuse of “it’s not personal, it’s business”. But as one of the main initiatives in embracing care within the Pacific Coast Warehouse organization is we MAKE IT PERSONAL.… Read More
YOUR UNIQUENESS IS YOUR MAGIC! Pacific Coast Warehouse uses its core beliefs to differentiate ourselves from our competitors. We want our customers to experience logistics success and enjoy working with our team. Here are 4 different ways we use in running our business. We find that each of these help us build our customer relationships… Read More
ATTITUDE IS YOUR CHOICE Having a positive or negative attitude is your choice. You can approach life (and work) in any manner you want — completely up to you. Workplace attitudes impact everyone. It can determine morale, productivity and team dynamics. Some of the advantages of a Great Attitude are: PROFESSIONALLY: Positive Work Environment Improves… Read More