Pacific Coast Warehouse Company
Moving Product to Market Better
There are a lot of management theories out there, but one very simple theory has proven its value time and time again at Pacific Coast Warehouse. And that theory is GET IT RIGHT THE FIRST TIME. This quality approach seems obvious. No one wants to do things wrong. However, when there are time crunches and… Read More
The recall of products can be devastating to an organization. Not only is there a financial impact but a reputation can be sorely damaged especially if the recall process has not been handled appropriately and timely by the organization. Having a proactive workflow outlined can ease the pain of the recall process. RESPOND Quick… Read More
Service excellence is hard to pin down since many perceive it in different ways. However, a study (named SERVQUAL) by Zeithami, Parasuraman and Berry found that there were 5 areas that customers used in evaluating service which seem pretty spot on. As you see in the graph from the study, not all areas are equal. But… Read More
