Pacific Coast Warehouse Company
Moving Product to Market Better
The recall of products can be devastating to an organization. Not only is there a financial impact but a reputation can be sorely damaged especially if the recall process has not been handled appropriately and timely by the organization. Having a proactive workflow outlined can ease the pain of the recall process. RESPOND Quick… Read More
Service excellence is hard to pin down since many perceive it in different ways. However, a study (named SERVQUAL) by Zeithami, Parasuraman and Berry found that there were 5 areas that customers used in evaluating service which seem pretty spot on. As you see in the graph from the study, not all areas are equal. But… Read More
