Pacific Coast Warehouse Company
Moving Product to Market Better
Having an on-going self-improvement process and effort to improve services is the basis for continuous improvement. Small changes will add up to big wins over time. But, while many discuss improvement, how can you ensure your 3PL partner really does it? Review 5 factors that will help you determine your 3PL’s approach to continuous improvement:… Read More
YOUR UNIQUENESS IS YOUR MAGIC! Pacific Coast Warehouse uses its core beliefs to differentiate ourselves from our competitors. We want our customers to experience logistics success and enjoy working with our team. Here are 4 different ways we use in running our business. We find that each of these help us build our customer relationships… Read More
TAKING ACTION DOESN’T JUST HAPPEN When you take action, you want to be successful. How can you ensure that? Well, once you commit to an idea and direction, you need to begin the process of planning its execution. MAKE A PLAN, WORK THE PLAN Many people dwell too long and not actually doing. It’s great… Read More
There are a lot of management theories out there, but one very simple theory has proven its value time and time again at Pacific Coast Warehouse. And that theory is GET IT RIGHT THE FIRST TIME. This quality approach seems obvious. No one wants to do things wrong. However, when there are time crunches and… Read More
The recall of products can be devastating to an organization. Not only is there a financial impact but a reputation can be sorely damaged especially if the recall process has not been handled appropriately and timely by the organization. Having a proactive workflow outlined can ease the pain of the recall process. RESPOND Quick… Read More
Service excellence is hard to pin down since many perceive it in different ways. However, a study (named SERVQUAL) by Zeithami, Parasuraman and Berry found that there were 5 areas that customers used in evaluating service which seem pretty spot on. As you see in the graph from the study, not all areas are equal. But… Read More