Pacific Coast Warehouse Company
Moving Product to Market Better
To be customer-focused means your company is serving your customer’s needs and is a strong contributor to the overall success of the business. But how do you build a customer-focused culture? Pacific Coast Warehouse shares some of their ideas internally and externally how they focus on the customer. INTERNALLY Focusing on the customer must permeate… Read More
There are a lot of management theories out there, but one very simple theory has proven its value time and time again at Pacific Coast Warehouse. And that theory is GET IT RIGHT THE FIRST TIME. This quality approach seems obvious. No one wants to do things wrong. However, when there are time crunches and… Read More
Status Quo doesn’t bring a whole lot to the table. But it can be powerful. It’s a safe position but it doesn’t allow you to stand out or be memorable. Taking chances and stepping out can bring a position of growth, sets you apart and allows you to be captivating and relevant to your customers.… Read More
Customer care is the backbone to any organization. This is the case at Pacific Coast Warehouse. The PCW customer care group plays a huge part in the customer relationship. They are the face to our organization – the people who talk directly to our customers every single day. It’s a big job and not one… Read More
Communication is critical in building trust in relationships. Each person brings their own past experiences, history and expectations into it. Plus people communicate differently – some are better at it than others. This is why it is critical that Business Reviews are scheduled and performed between Third Party Logistics providers and their customers. Because communication either makes or breaks… Read More
The whole idea of partnership has been out there for a long time. The role of the third party logistics provider has moved from “vendor” to “partner” where both organizations are working together to accomplish shared goals by sharing information and learnings. But that just doesn’t happen. As with a Team, both organizations must build… Read More