Our Mission is to meet or exceed customer requirements by supplying On Time, Complete and Damage Free supply chain services.

Our core beliefs are our key values to our business.  We use these principles to guide us in our conduct and approach to the business.  We believe these beliefs allow us to excel and become a “partner of choice” by our customers.

STEWARDSHIP
Our culture is one of true customer care.  We actively listen to our customers and their expectations and then translate that information into processes and methods that allows us to meet and exceed our customer’s expectations. We take pride in our work because we want our customers to be satisfied and encounter a positive experience with our team.

BETTERMENT
Our mantra is – “Better today than yesterday”.  Higher quality, faster response times, lower costs, and higher profits.  We leverage our diverse talents and experience to product the best solution for our customers.  The Key Performance Indicators that we review weekly and provide monthly will demonstrate Betterment or we will act proactively to achieve that status.

UNITY
Our teams are passionate about their work.  Our goal, together, is to draw on our knowledge, cooperate with one another and tackle challenges as new opportunities for success.  Having fun in our workplace is a critical element in unity.  Our motto is familiar – e pluribus unum!

AUTHENTICITY
We recognize that we are likely to have conflicting views upon occasion.  We will be professional, honest, sincere and open in all of our interactions – internally and externally.  We will face any problems that arise quickly and decisively.

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OPERATIONAL APPROACH
Performance measurement is an integral part of the way Pacific Coast Warehouse manages its operations. Standard Key Performance Indicators (KPIs) are measured and as a part of defining the operational requirements, PCWC will work with customers to establish performance expectations. Our actual performance will be measured against service requirements jointly established by our customers and our PCWC teams. Those metrics include productivity, cost elements, accuracy and other unit of measurement elements.

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