We are a service provider. Our job is to care about our customers and to serve their needs. Our Customer Care, Inventory Control and Warehouse teams work nonstop to deliver the performance results to our customers. Our integrated team moves receipts and orders swiftly and smoothly throughout the process with efficient management during each milestone step. Our “exception” management doesn’t focus on all the things we do right but instead looks to every issue to find improved approaches to ensure a best practice method.
Our teams are experienced, trained at multiple levels and understand that service is our business. The PCWC leadership brings years of experience and expertise in their broad fields. Their heart for the customer permeates throughout the organization.
Jim Emmerling | president
“I am dedicated to providing each of our customers with performance that demonstrates clear evidence of PCWC’s value proposition. This focus on value will not only allow PCWC to grow organically as well as strategically but will result in an authentic experience for our customers.”
David Boras | chief financial officer
“I believe business, like life, is about relationships. Relationships allow you to overcome challenges and disagreements that could otherwise damage a company. I have striven to build a relationship culture in our accounting/finance department which carries over to our interactions with our customers.”
David Strawn | vp info technology
“My passion is to ensure that our systems and technology provide not only tools for our associates in managing the business but also provides visibility and transparency to our customers.”